Terms of Service

1. Acceptance of these terms

These Terms of Service govern your access to and use of Avvio. By creating an account or using the service, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the service. You must be at least 18 years old and able to enter a binding contract. If you accept on behalf of a business, you represent that you are authorised to bind it.

2. What Avvio does

Avvio drafts, schedules, and publishes marketing content for your business across the channels you connect, and reports on the results. Depending on your workspace and plan, it may also handle email campaigns, inbound messages, listings, inventory sync, and related tools. We may add, change, or discontinue features, and we will give reasonable notice before removing functionality that is material to a paid plan.

3. Automation and your responsibility for content

Avvio can operate with approvals turned on, so drafts wait for you, or on autopilot, where content publishes on a schedule without individual review. Choosing autopilot is your decision. In either mode the content published from your workspace is your content and your responsibility. You are responsible for reviewing your settings, your brand inputs, and — if you have approvals switched off — for accepting that content will be published without prior review.

Drafts are produced from the information you supply and from automated systems. Output may contain errors, omissions, or claims that require verification. You must not rely on Avvio to determine whether a statement is accurate, substantiated, or legally permitted in your industry.

4. Accounts and workspaces

You must provide accurate information and keep your credentials confidential. You are responsible for all activity under your account, including activity by team members, contributors, and sales partners you invite. Each workspace is separately subscribed and separately billed. Notify us promptly at security@youravvio.com of any unauthorised use.

5. Acceptable use

You agree not to use Avvio to:

• Violate any applicable law, regulation, or industry rule.
• Infringe intellectual property, publicity, or privacy rights.
• Send unsolicited commercial email, or message contacts who have not consented or who have unsubscribed.
• Publish deceptive, discriminatory, harassing, or harmful content.
• Breach the terms, developer policies, or automation limits of any connected platform.
• Interfere with the security, integrity, or availability of the service, or attempt to access another customer’s data.
• Resell or provide the service to third parties except as expressly permitted.

6. Your content and the licence you grant us

You retain ownership of the content, media, brand materials, and contact data you provide or that Avvio generates for your workspace. You grant us a limited, non-exclusive licence to host, process, adapt, transmit, and publish that content solely to operate the service for you — including delivering it to the channels you have connected. You represent that you hold the rights to everything you upload, including photographs, logos, and any likeness appearing in them.

7. Connected channels and third-party services

Publishing, syncing, and reporting depend on third-party platforms. Those platforms set their own terms, rate limits, approval processes, and data policies, and they may change, restrict, or revoke access at any time without notice to us. Avvio is not affiliated with, endorsed by, or certified by Meta, Google, LinkedIn, Pinterest, TikTok, Square, Stripe, or any multiple listing service or association of realtors. You are responsible for complying with the terms of every platform you connect. We are not liable for a platform’s outage, policy change, content removal, or account suspension.

8. Email and outbound messaging

If you import or sync contacts and send campaigns through Avvio, you confirm that you have a lawful basis and any required consent to contact those recipients, that your sender identity and physical address are accurate, and that you will honour unsubscribes. You are the sender of those messages. Repeated spam complaints, high bounce rates, or use of purchased lists may result in immediate suspension of sending.

9. Real estate workspaces

If you use Avvio as a licensed real estate professional, you remain solely responsible for compliance with the Fair Housing Act and all federal, state, and local fair housing and advertising laws; with your state licensing rules, including required brokerage identification and licence disclosures; with your brokerage’s advertising policies; and with the rules of your MLS or IDX feed, including permitted use, attribution, and display requirements. Avvio applies the disclosures you configure but does not review content for legal compliance and does not provide legal, brokerage, or regulatory advice. Property information sourced from a feed is provided as supplied and is not guaranteed accurate.

10. Paid promotion

Where paid promotion is available, spend is funded from your own advertising account with the relevant platform and is subject to that platform’s advertising policies and billing. Avvio does not fund advertising on your behalf and is not responsible for ad spend, disapprovals, or results.

11. Subscriptions, billing, and cancellation

Paid plans are billed in advance on a recurring basis per workspace, through our payment processor. Unless you cancel, subscriptions renew automatically at the then-current rate for the same term, and the payment method on file will be charged. You can cancel at any time from billing settings; cancellation takes effect at the end of the current billing period and access continues until then.

Fees are non-refundable except where required by law. Prices exclude applicable taxes, which you are responsible for. We may change prices with at least 30 days’ notice before the change applies to your next renewal. Failed payments may result in suspension after a reasonable cure period.

12. Sales partners

Sales partners earn commission on subscriptions under the tier they are assigned, paid only on amounts actually collected and net of refunds and chargebacks. Partners may not make claims about Avvio that are not on our published materials, and may not represent themselves as employees of Avvio. Commission terms may be amended prospectively on notice.

13. Intellectual property

Avvio, its software, design, and trademarks are owned by us or our licensors. Nothing in these terms transfers ownership of the service to you. Feedback you give us may be used without obligation or compensation.

You may add websites from which Avvio collects images for your marketing. By adding a website, you confirm that you have permission from its owner to use those images, for example as an authorised retailer. Avvio uses these images at your direction and is not responsible for copyright infringement arising from websites you add. You agree to remove any image you are no longer permitted to use.

14. Disclaimer of warranties

The service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that every scheduled post will be accepted by a third-party platform, or that use of Avvio will produce any particular level of reach, engagement, leads, sales, or other results. Avvio does not provide legal, tax, financial, brokerage, or regulatory advice.

15. Limitation of liability

To the fullest extent permitted by law, Avvio will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising from or relating to the service. Our total aggregate liability for any claim will not exceed the amounts you paid to Avvio for the affected workspace in the twelve months before the event giving rise to the claim. These limits apply even if a remedy fails of its essential purpose, and do not exclude liability that cannot lawfully be excluded.

16. Indemnification

You will indemnify and hold harmless Avvio and its officers, employees, and agents from claims, damages, liabilities, and reasonable legal fees arising from your content or campaigns, your use of connected platforms, your breach of these terms, or your violation of law or third-party rights.

17. Suspension and termination

We may suspend or terminate access if you materially breach these terms, if your use creates legal risk or harms the service or other customers, or if a connected platform requires it. You may close your account at any time from account settings. On termination, your right to use the service ends and your data is handled as described in the Privacy Policy. Sections that by their nature should survive — including content licences granted for published material, disclaimers, liability limits, and indemnities — survive termination.

18. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. You and Avvio agree that any dispute will be brought exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there. Nothing prevents either party from seeking injunctive relief to protect its intellectual property.

19. Changes to these terms

We may update these terms. Material changes take effect no earlier than 30 days after we post them or notify account holders, except where a change is required by law or relates to a new feature. Continued use after the effective date constitutes acceptance.

20. Contact

Questions about these terms: support@youravvio.com.